Here’s the Media School refunds policy / answers to your questions about changes:
“I can’t make the course. Can I transfer to another date?”
Yes – if it’s for medical reasons (for yourself or a dependent.)
If there are other reasons (such as work or personal reasons) we offer a transfer if you give us 14 days notice before the start time of the course. (Unfortunately, Media School cannot otherwise accept responsibility for changes to work commitments or other personal circumstances. )
A few additional conditions on transfers:
You’ll need to put it in writing (by email.) We’ll do our best to squeeze you into a later offering of the course. If the new course becomes full, we may have to sit you down the back of that course. Or bump you to a later course again if we don’t have room. You’ll need to check with us in the week of the new course to see if we can fit you in. And postponing your original course could mean a delay of a number of months. You will need to attend the new course date within 6 months of your original course.
If it’s for medical reasons you will let us know at least 20 hours before the start time of the course.
“I need to cancel completely. Can I get a refund?”
Yes – if you let us know in writing (by email) at least 21 days before the event. Otherwise, a cancellation within 21 days will be held as a credit for 12 months. Unfortunately, we don’t offer a refund on an already deferred course.
“Can someone else take my place if I can’t come?”
Yes, good idea. Please let us know by email prior to the course – with the name of the person taking your place.
Unfortunately, we can’t issue a transfer or refund if you don’t show up for a course, don’t let us know what’s happened by the day of the course, and then request a transfer or a refund later. (Best to come to the course. We’re sure you’ll learn heaps, have an interesting day, and get your money’s worth!)
Changes at our end
It’s very, very rare, but if we need to change the course offering, we will email and/or call to let you know prior to the event. We will usually re-organise the booking to a later date. If the new arrangements don’t work for you or we need to cancel the class altogether, we will refund your booking in full.
Still have questions?
There are lots of answers on our FAQs page.
Or you can give Phil a call on 0403 517242. He’ll do his best to help out.