We understand circumstances can change after you’ve booked. Here’s the Media School refunds policy / answers to your questions about changes:
“Something’s come up, I can’t make the course date now. What should I do?”
We normally allow you to transfer your booking to a later offering – provided there is space available.
We do ask that you: let us know at least 48 hours prior to the original course, put it in writing (by email), and that you attend the new course date within 12 months of your original course.
We’ll do our best to place you in the new date you want, however we can’t guarantee it. It’ll depend on numbers in the new course. If it fills you will need to attend later again.
Please be aware that postponing your original course could mean a delay of a number of months. And that you’ll need to check with us in the week of the new course to see if we can fit you in.
So all up we’d prefer that you come on your original date – as it’s less hassle and better for everyone. However we understand and will do our best to help if you’re really crook or there’s a real emergency on the day of your original course.
“I need to cancel completely. Can I get a refund?”
Yes – if you let us know in writing (by email) at least 7 days before the event. Otherwise, a cancellation within 7 days will be held as a credit for 12 months. Unfortunately, we don’t offer a refund on an already deferred course.
“Can someone else take my place if I can’t come?”
Yes, good idea. Please let us know by email prior to the course – with the name of the person taking your place.
Unfortunately, we can’t issue a transfer or refund if you don’t show up for a course, don’t let us know what’s happened by the day of the course, and then request a transfer or a refund later. (Best to come to the course. We’re sure you’ll learn heaps, have an interesting day, and get your money’s worth!)
Changes at our end
It’s very, very rare, but if we need to change the course offering, we will email and/or call to let you know prior to the event. We will usually re-organise the booking to a later date. If the new arrangements don’t work for you or we need to cancel the class altogether, we will refund your booking in full.
Still have questions?
There’s lots of answers on our FAQs page.
Or you can give Phil a call on 0403 517242. He’ll do his best to help out.