We understand circumstances can change after you’ve booked. Here’s the Media School refunds policy / answers to your questions about changes:
“I can’t make the course now. Can I transfer to another date?”
If you can’t attend due to medical reasons (for you or a dependent), we’ll do our best to squeeze you into a later offering of the course. If the new course becomes full, we may have to sit you down the back of that course. Or bump you to a later course again if we don’t have room.
We do ask that you let us know at least 24 hours before the start time of the course, put it in writing (by email), and that you attend the new course date within 6 months of your original course.
Please be aware that you’ll need to check with us in the week of the new course to see if we can fit you in. And postponing your original course could possibly mean a delay of a number of months.
“I need to cancel completely. Can I get a refund?”
Yes – if you let us know in writing (by email) at least 14 days before the event. Otherwise, a cancellation within 14 days will be held as a credit for 12 months. Unfortunately, we don’t offer a refund on an already deferred course.
“Can someone else take my place if I can’t come?”
Yes, good idea. Please let us know by email prior to the course – with the name of the person taking your place.
Unfortunately, we can’t issue a transfer or refund if you don’t show up for a course, don’t let us know what’s happened by the day of the course, and then request a transfer or a refund later. (Best to come to the course. We’re sure you’ll learn heaps, have an interesting day, and get your money’s worth!)
Changes at our end
It’s very, very rare, but if we need to change the course offering, we will email and/or call to let you know prior to the event. We will usually re-organise the booking to a later date. If the new arrangements don’t work for you or we need to cancel the class altogether, we will refund your booking in full.
Still have questions?
There’s lots of answers on our FAQs page.
Or you can give Phil a call on 0403 517242. He’ll do his best to help out.